Privacy Policy

Effective Date: March 5, 2025

1. Introduction

Welcome to Appliance Kingdom ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://appliancekingdom.com), purchase products, request services, or otherwise interact with us.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
Account Information: If you create an account, we collect login credentials and account preferences.
Purchase Information: Details of products or services purchased, including order history.
Device and Usage Information: IP address, browser type, device type, pages visited, and time spent on our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and collect analytics.

3. How We Use Your Information

We use the collected information to:

Process and fulfill orders for products, parts, and repair services.
Provide customer support and respond to inquiries.
Improve our website, services, and customer experience.
Send order confirmations, updates, and promotional materials (with your consent).
Prevent fraudulent transactions and ensure website security.
Comply with legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

Service Providers: Payment processors, shipping companies, and IT service providers to facilitate transactions and services.
Legal Authorities: If required by law, to comply with regulations, or to protect our rights.
Business Transfers: In case of a business sale, merger, or acquisition, your information may be transferred to the new owner.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We store customer data in our system to process orders, provide services, and maintain customer records. We do not sell your information to anyone. Your data is retained only as long as necessary to fulfill these purposes, comply with legal obligations, and ensure security.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain website functionalities.

8. User-Generated Content

If you leave a review on our website or social media platforms, we may feature your review on our website or other marketing channels. By submitting a review, you consent to its public display and potential use in promotional materials.

9. Mobile Communication and Consent

By providing your mobile number, you consent to receiving SMS messages related to order confirmations, service updates, and promotional offers. We do not share mobile opt-in data with third parties. All SMS communications comply with carrier regulations, and consent is obtained before sending any promotional messages. You may opt out of SMS communications at any time by replying "STOP."

10. Your Choices and Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Disable cookies via browser settings.
Request details on how we process your data.

To exercise these rights, please contact us at [email protected] or call 780-498-7273.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Appliance Kingdom
14524 115 Ave NW
Email: [email protected]
Phone: 780-498-7273